All orders are shipped within 48 hours Monday - Friday 8am - 5pm. Orders placed on the weekends and holidays will be processed the following business day.
All shipments are shipping via FEDEX or USPS
Tracking information will be provided either via email, through the website, or directly from the carrier.
All of our shipments include tracking as standard.
The rate charged for the shipping of your order is based on the the subtotal of your cart and the tier it falls into. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.
Shipping Rates (US Contiguous Only)
$0.00 - $25.00 = $9.00
$25.01 - $50.00 = $14.00
$50.01 - $99.99 = $20.00
$100.00 - $149.99 = $24.00
$150.00+ = FREE
At this time due to the COVID-19 situation we are no longer shipping internationally. We apologize for any inconvenience this may cause.
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.
Goods Received Damaged
Unfortunately, shipping accidents do happen We do our best to wrap and prepare your goods as best as we can but sometimes damage and destruction does happen. If this is is the case with your shipment, we will happily send you a replcaement. There are some regulations: 1) Send us an emal to firstname.lastname@example.org within 48 hours of delivery with the damaged goods. 2) Include pictures of the damage as well as the condition of the box that was deliveired. If tere is any broken items or glass inside the box, be sure to show this in the picture.
We offer free shipping on any order $150 or more! Make sure to take advantage of this offer if you are getting close!
Make sure to follow us on Instagram, Facebook, and Youtube for informational videos, how-to's, as well our keeping an eye out for the many giveaways that we do!
All of our hookahs and hookah stems always come with some free bonus items! These items change from time to time so check it out when making a purchase!